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Navigator Settings

The Navigator settings in branchly influence various aspects of the Navigator's behavior and performance across different components and user interfaces. These settings ensure a consistent and optimized experience for users interacting with the Navigator, whether it's through the knowledge base, AI models, or navigation metrics.

Basic Settings​

  • Navigator Name: Assign a name to your Navigator for easy identification.
  • Website Location: Enter the exact URLs where the Navigator will be embedded on your website. Multiple URLs can be specified if the Navigator is to appear on various pages.
  • Knowledge Base Language: Select the language and country code for your Knowledge Base content. For a multi-language Knowledge Base, add combinations of two-digit ISO language and country codes (e.g., en_US for English/United States). This setting ensures that users see content tailored to their language and locale, leveraging branchly's extensive multi-language database support.

Advanced Settings​

  • Navigator Status: Choose between Development and Production modes. Switch to Production when your user interfaces are ready to go live.

  • Dynamic Navigation: Configure dynamic navigation based on usage data within a specific timeframe.

    • Primary Metric: This metric is the primary method for edge weighting. The initial recommendation is to stick with weight_manual and weight as default options.

      tip

      Tip: Starting with weight_manual and weight is advisable. You can later transition to a dynamic edge weighting method based on accumulated data.

    • Secondary Metric: Used when the primary metric does not yield a distinct edge weight for a node or when node values are identical. This metric helps determine the weighting for these nodes.

    • Edge Weighting Methods:

      • weight_manual: Ideal for ensuring certain nodes consistently appear prominently. For instance, highlighting a specific contact node prominently.
      • weight: A customizable value set during data upload to the database.
      • weight_rolling_30: Calculates average weights from the past 30 days of usage.
      • weight_rolling_60: Averages weights from the past 60 days of usage.
      • weight_rolling_alltime: Averages weights from all usage data since the Content Navigator's deployment.

  • Chat Strategy: You can choose between Agent and Standard RAG. This setting activates tools (see Tools). Can only be activated, if at least one knowledge_base tool is activated.

  • Reply in User language: Activated by default. Here, we infer the language of the user input and the chat replies in the user language. In case the user language is not clear, the chat defaults to using the specified locale.

Restricted Settings​

The following settings are reserved for branchly employees due to their significant impact on the Navigator's behavior and performance.

All User Interfaces​

  • Embeddings Model (deactivated): branchly provides a proprietary AI model that supports major languages and excels in semantic search tasks.

Chat Widget, Chat Navigator, WhatsApp​

  • Routing Model (deactivated): The current model (a LLM) in use for handling user requests is gpt-4-turbo.
  • Generation Model (deactivated): Response generation in the Chat utilizes the latest gpt-4-turbo model from the Azure OpenAI Service.
tip

Note on Alternative Models: Other models available include gpt-4o and gpt-35-turbo from OpenAI, mistral-large from Mistral, and command-r-plus from Cohere. All these models are deployed via Azure.